Complaints and Compliments

Complaints and Compliments

Is there something you are unhappy with?

Don’t feel your concerns are being heard?


Whilst we hope this will not be the case for anyone, we want you to have all the information you need to help get your concerns heard. Therefore please follow the steps below to make a complaint should you feel this is necessary.

Step 1 – Firstly we would encourage you to speak to a member of the management team.  We would like to offer support as far as possible in resolving the concerns you may have. You can approach us in the setting, call us on 01952 567756 or e-mail us at Please ask for Katy

Step 2 – Contact a member of the committee and share your concerns. You are able to contact our Chair Person (Sally) at:

Step 3 – Still unhappy? You can find  complaint procedure here.

Complaints Policy

Is there something you are happy with?

Is there something you would like to share with others?

We would love to hear about your positive experiences also. Please submit them via the form below,


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